If you are not completely satisfied with our order, we offer a full refund within 30 days of receipt. The following restrictions may apply:
·Any seasonal surcharges will be included in your order’s delivery total and are non-refundable;
·Because personalized products are made just for you, they are not returnable;
·Face Covers are not eligible for returns or exchanges due to safety reasons;
·Hype products should be returned via the online returns portal within 7-days of the delivery date. The product page communicates the seven-day return window during the ordering process.
Please ensure your return meets the following standards:
·The package must be sent physically;
·The product is in its original state and packaging;
·Apparel has the original tags attached;
·Footwear is in the original shoe box;
·Accessories have all parts of the original packaging.
We are unable to return any item(s) or merchandise obtained from a retailer other than our website. Please return the product to the original retailer.
HOW DO I RETURN MY ORDER FOR A REFUND OR EXCHANGE?
·USERS WITH OUR ACCOUNT;
·Sign in to your Account;
·Go to your Order History;
·View the order you wish to return and select Return Items or Free Size Exchange;
·Select the product to return, return reason, and the payment method for your refund. If Exchanging, select the product to exchange and your new size.
Follow the easy label and shipment return instructions provided.
GUEST USERS
·Go to the Order Tracker;
·Enter your order number and email address to find your order details;
·Select Return Items or Free Size Exchange;
·Select the product to return, return reason, and the payment method for your refund. If Exchanging, select the product to exchange and your new size.
Follow the easy label and shipment return instructions provided.
EASY LABEL PRINT AND SHIPMENT RETURN
Once you have followed the prompts to complete your return or exchange on our websites, you will be provided with a return label.To send back your order, simply:
·Pack the item(s) you want to return in the original box, or any available to you;
·Seal the box and place your return label over the original delivery label;
·Bring your package to a return drop off location.
We will process your return within 21 business days from the time that our facility receives it. Processing your return will include a complete quality inspection of each product before a refund is approved. After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.
CAN I DO AN EXCHANGE?
We currently offer free size exchanges if stock is available. Because personalized products are made just for you, they are not returnable. Follow the exchange steps in the return/exchange flow and please note the following details:
A new exchange order will be created for the size you selected. Your exchange order is valid for seven days; therefore, you must drop the original item off at the return carrier within that time frame*. Your exchange order will start processing once our warehouse team has processed the returned product. All returned/exchanged items are subject to inspection by our Warehouse Team. Please allow up to 21 business days plus standard shipping times for delivery of all exchanged items. An email with your exchange order tracking will be sent once your order ships. You can also find your tracking information in your Order History.
If you do not drop your return item(s) off within seven days, your exchange order will be canceled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once our warehouse team has processed the returned product. We are unable to exchange merchandise obtained from a retailer other than our websites. Please return the product to the original retailer.
